Terms of Service

This website is owned and operated by The R.A.W. Hair Annex, LLC.  These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors retail hair extensions, professional hot tools, bespoke wigs, bespoke hairpieces, eyelash extensions, eyelash adhesive, silk wraps, and hair styling tools & products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

Due to safety and sanitation requirements, R.A.W. does not refund nor accept returns or exchanges on the following products: hair extensions, wigs, eyelashes, eyelash adhesives, hair wraps, brushes, and haircare products (shampoos, conditioners, oils, etc.).

All wigs are custom orders and are not refundable, returnable, or exchangeable.

ALL SALES ARE FINAL. Except for the Siliki Flat Iron which has a one-year warranty. 

(i) The Siliki Iron has a one-year warranty for general wear & tear. However, the flat iron must be registered upon purchase to activate the warranty.​ Proof of purchase dated within year of claim must be presented when the claim is filed. Flat iron must be returned in original packaging.

(ii)The R.A.W. Hair Annex does not assume responsible for and will not issue refunds, returns, or exchanges for extensions or wigs damaged by coloring or blonding (bleaching) services not done by the professionals at R.A.W. 

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of The R.A.W. Hair Annex LLC. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. 

You agree to indemnify and hold The R.A.W. Hair Annex, LLC. harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the products offered on the website. To the maximum extent permitted by applicable law, in no event shall The R.A.W. Hair Annex, LLC., be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the product. To the maximum extent permitted by applicable law, The R.A.W. Hair Annex, LLC. assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our product.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the product.

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

These Terms, the rights and remedies provided here-under, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of The United States of America, Arizona, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Phoenix. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

CustomerService@RAWhairAnnex.com

(602) 529-2428

3936 E Chandler Blvd., Suite 205, Phoenix, AZ, 85048