What is the R.A.W. refund, return & exchange policy?
Due to safety and sanitation requirements, R.A.W. does not refund nor accept returns or exchanges on the following products: hair extensions, wigs, eyelashes, eyelash adhesives, hair wraps, brushes, and haircare products (shampoos, conditioners, oils, etc.). **All wigs are custom orders and are not refundable, returnable, or exchangeable. ALL SALES ARE FINAL. Except for the Siliki Flat Iron which has a one-year warranty. (i) The Siliki Iron has a one-year warranty for general wear & tear. However, the flat iron must be registered upon purchase to activate the warranty.‚Äč Proof of purchase dated within year of claim must be presented when the claim is filed. Flat iron must be returned in original packaging. (ii)The R.A.W. Hair Annex does not assume responsible for and will not issue refunds, returns, or exchanges for extensions or wigs damaged by coloring or blonding (bleaching) services not done by the professionals at R.A.W. It is HIGHLY recommended that all coloring and blonding services are done by a licensed professional (ex: Cosmetologist or Colorist).
Which payment forms do you accept?
We gladly accept VISA, Mastercard, American Express, Discover, PayPal and many other payment methods. You can see the other payment methods we accept at the bottom of the website or on the checkout page.
What type of hair extensions does R.A.W. carry?
R.A.W. only carries single donor raw Indian temple remy. Meaning that each bundle comes from a single person (single donor), all cuticles are uni-directional (remy), and no chemical processing is used on the hair just a sulfate-free shampoo and conditioner (left in its natural state = raw). The R.A.W. Hair Annex only sources extensions from our temple in Chennai, India which is high quality raw hair. To get more information on raw Indian temple remy please read our "In the RAW World" blog article titled RAW Facts are a Mouthful.
Can I blonde (bleach) or color my R.A.W. extensions?
Yes! Since all of the extensions from The R.A.W. Hair Annex are raw they are able to be colored any color in the rainbow and lifted to any level of blonde you desire. If you would like to to have the lightest color blonde, most refer to as 613, what we call Champagne. Take a look at our Champagne Collection or if you want something in-between paint your bundles any color you'd like. Get creative! We do recommend that if you are coloring or blonding (bleaching) your extensions or wigs, please use a licensed professional to achieve optimal results.
Do you ship outside of the U.S.?
We do ship outside of the United States using USPS. We do require a signature upon delivery.
Can I recycle my packaging?
Yes, please do! All of our packaging is recyclable. The box your bundles come in is reusable. So feel free to store your left over bundle pieces after an install, your Minx by R.A.W., or your silk couture wraps in the box if you have the entire R.A.W. Collection. When all else fails simply place the box and any other R.A.W. packaging items in you local recycle bin.
What grade is the hair that The R.A.W. Hair Annex carries?
All of the hair at The R.A.W. Hair Annex is raw meaning that it is in its natural state and has not been chemically or steam processed so our hair is not graded. Graded hair is not in its natural state.
May I cancel my order?
We apologize but once your order is placed it may not be cancelled, refunded, or changed. We encourage all of the R.A.W. customers to review the details of their orders carefully before submitting.
Do you offer wholesale?
Yes, we offer wholesale! If you are interested in a wholesale partnership with R.A.W. please send an email to CustomerService@RAWhairAnnex.com with "Wholesale" in the subject line for more information.
When will I receive my R.A.W. hair extensions if I place my order today?
All orders placed before 2pm PST Monday- Friday will be processed the same business day. Delivery of your extensions will depend on what delivery method timeframe you chose during checkout. All R.A.W. Bespoke Wig orders have a turnaround time of 7-10 business days due to customization. *Please allow 2-3 days processing time for all online orders.